Privacy Policy

1. Introduction

linepg operates an online betting and gaming platform serving Members throughout Indonesia. This Privacy Policy applies to all personal data collected through the linepg website, mobile interface, customer support channels, and associated services. By creating a linepg account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

linepg is committed to compliance with applicable Indonesian data protection laws and international best practices for privacy and data security. We recognize that trust is earned through transparent data handling, robust security measures, and respect for your privacy rights.

2. Information We Collect

linepg collects various categories of personal information to provide our services, verify your identity, comply with legal obligations, and enhance your experience on our platform.

2.1 Account Registration Data

When you register for a linepg account, we collect the following information:

• Full Legal Name: Your name as it appears on your government-issued identification document (KTP or passport).
• Date of Birth: Required to verify that you meet the minimum age requirement (21 years).
• Email Address: Used for account communications, password resets, and promotional messages (with your consent).
• Mobile Phone Number: Required for account verification, two-factor authentication, and security notifications.
• Residential Address: Your current address in Indonesia, used for identity verification and compliance purposes.
• Username and Password: Your chosen login credentials for accessing your linepg account.

2.2 Identity Verification (KYC) Documents

To comply with Indonesian anti-money laundering (AML) regulations and international KYC standards, linepg requires you to submit identity verification documents before processing your first withdrawal. These documents include:

• Government-issued photo ID (KTP, passport, or driver's license).
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months).
• Selfie photo holding your ID document (in some cases, for enhanced verification).

2.3 Financial & Transaction Data

linepg collects information related to your financial transactions on our platform, including:

• Deposit amounts, methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), and timestamps.
• Withdrawal requests, amounts, destination accounts, and processing status.
• Betting history, including bet types, stakes, odds, results, and winnings.
• Bonus claims, wagering progress, and bonus-related activity.
• Account balance snapshots and transaction logs for auditing and dispute resolution.

2.4 Technical & Usage Data

When you access the linepg platform, we automatically collect certain technical information to ensure security, optimize performance, and improve user experience:

• IP Address: Your device's Internet Protocol address, which may indicate your approximate geographic location.
• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version.
• Session Data: Login timestamps, session duration, pages visited, and features used.
• Cookies & Tracking Technologies: See the Cookies & Tracking section for details.

2.5 Communication Records

linepg retains records of your communications with our customer support team, including:

• Live chat transcripts.
• Email correspondence.
• Phone call recordings (if applicable and with your consent as required by Indonesian law).
• Support ticket history and resolution notes.

3. How We Use Your Data

linepg uses your personal information for the following purposes:

3.1 Account Management & Service Delivery

• Creating and maintaining your linepg account.
• Processing deposits, withdrawals, and bet placements.
• Applying bonuses, promotions, and loyalty rewards.
• Providing customer support and resolving technical issues.

3.2 Identity Verification & Compliance

• Verifying your age (21+ requirement) and identity to comply with Indonesian gambling regulations.
• Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with legal obligations, court orders, and regulatory requests.

3.3 Platform Security & Fraud Prevention

• Monitoring for suspicious account activity, including multiple account creation, bonus abuse, and coordinated betting patterns.
• Implementing security measures such as two-factor authentication and login anomaly detection.
• Protecting the integrity of our platform and games against cheating, hacking, and unauthorized access.

3.4 Platform Improvement & Analytics

• Analyzing user behavior to optimize platform performance, interface design, and feature development.
• Conducting A/B testing to improve user experience.
• Generating aggregated, anonymized reports for business intelligence purposes.

3.5 Marketing & Promotional Communications

• Sending promotional emails about new games, bonuses, and special offers (only with your explicit consent).
• Delivering personalized bonus offers based on your betting preferences and account activity.
• Notifying you of important platform updates, new features, or policy changes.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting customer support. Opting out of marketing emails does not affect transactional or service-related messages (e.g., deposit confirmations, withdrawal notifications, security alerts).

4. Data Sharing & Disclosure

linepg does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers & Partners

linepg works with trusted third-party service providers to deliver our services, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Licensed casino and slot game studios (e.g., Pragmatic Play, Evolution Gaming, Microgaming) that power our game library.
• Identity Verification Services: Third-party KYC/AML verification platforms that assist with identity document checks.
• Cloud Hosting & Infrastructure: Secure cloud service providers for data storage and platform hosting.
• Customer Support Tools: Live chat software and CRM systems used by our support team.

All third-party service providers are contractually bound to handle your data securely and use it only for the specific services they provide to linepg. They are prohibited from using your data for their own purposes.

4.2 Legal & Regulatory Requirements

linepg may disclose your personal information to law enforcement, regulatory authorities, or other government bodies if required by Indonesian law, court order, or valid legal process. This includes:

• Responding to subpoenas, search warrants, or official requests for information.
• Cooperating with anti-money laundering investigations.
• Reporting suspicious activity to relevant authorities as mandated by law.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website before such a transfer occurs, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

4.4 Consent-Based Sharing

linepg will not share your personal information with any third party for purposes not described in this Privacy Policy without first obtaining your explicit consent.

5. Security Measures

linepg employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include:

5.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and linepg servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology.
• Database Encryption: Sensitive data stored in our databases (including passwords, financial information, and KYC documents) is encrypted at rest.

5.2 Access Controls

• Personal data is accessible only to authorized linepg employees and contractors who require access to perform their duties.
• Role-based access controls ensure that employees can only access data relevant to their function (e.g., customer support agents cannot access financial audit logs).
• All employees undergo background checks and sign confidentiality agreements.

5.3 Security Monitoring

• 24/7 automated monitoring for suspicious login attempts, unusual betting patterns, and potential security breaches.
• Regular vulnerability assessments and penetration testing by independent security auditors.
• Intrusion detection systems and firewalls to protect against cyberattacks.

5.4 Two-Factor Authentication (2FA)

linepg offers optional two-factor authentication (2FA) for all Members. When enabled, 2FA requires you to enter a one-time code sent to your registered mobile phone number in addition to your password when logging in. We strongly recommend enabling 2FA to enhance your account security.

5.5 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, linepg will notify affected Members via email within 72 hours of discovering the breach (or as soon as reasonably possible). The notification will describe the nature of the breach, the data affected, and the steps we are taking to mitigate harm.

6. Data Retention

linepg retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your linepg account is active, we retain all account information, transaction history, and KYC documents to provide ongoing service and comply with regulatory requirements.

6.2 Closed Account Data

If you close your linepg account, we will retain certain information for a period of seven (7) years from the date of closure to comply with Indonesian financial record-keeping requirements and to resolve any disputes that may arise after closure. After seven years, your data will be securely deleted or anonymized.

6.3 Marketing Data

If you opt out of marketing communications, we will remove your email address from our promotional mailing lists within 30 days. However, we will retain a record of your opt-out preference to ensure we do not contact you again in the future.

7. Cookies & Tracking Technologies

linepg uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow the website to remember your preferences, login status, and activity across sessions.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, such as maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting your ability to use linepg.
• Performance Cookies: Collect anonymous data about how you use our platform (e.g., pages visited, time spent on site) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language selection, display settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content based on your browsing behavior (only with your consent).

7.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the linepg platform. Most browsers allow you to block third-party cookies while still accepting first-party cookies from linepg.

8. Your Privacy Rights

Under Indonesian data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information linepg holds about you. To request access, contact our customer support team at [email protected]. We will respond to your request within 14 business days.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information (email address, phone number, residential address) directly through your linepg account settings. For corrections to KYC documents, contact customer support.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions. linepg may be required to retain certain data for legal or regulatory reasons (e.g., transaction records for tax purposes, KYC documents for AML compliance). If you wish to request deletion, contact customer support. Please note that deleting your account data will result in permanent account closure.

8.4 Right to Object to Processing

You have the right to object to certain types of data processing, including marketing communications and automated decision-making. You may opt out of promotional emails at any time or contact customer support to discuss your objection.

8.5 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format (e.g., CSV, JSON). Contact customer support to request data portability.

9. Third-Party Services

linepg's platform integrates with third-party services, including game providers, payment processors, and analytics tools. These third parties have their own privacy policies, which govern how they handle your data. linepg is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

10. Children's Privacy

linepg is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a Member is under 21, we will immediately close their account and delete their personal information. If you believe a minor has created a linepg account, please contact us immediately at [email protected].

11. Policy Changes

linepg reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the linepg platform after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how linepg handles your personal information, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry"
• Live Chat: Available 24/7 on the linepg platform
• WhatsApp: +62 811 9876 5432 (08.00–24.00 WIB)

We are committed to addressing your privacy concerns promptly and transparently. All inquiries will receive a response within 7 business days.